FREQUENTLY ASKED QUESTIONS

  1. What is an Individual Travel License? An individual Travel License is a limited lines license held by an individual person.  Obtaining a travel license allows an individual to offer travel insurance, take premium payments from travelers, hold premiums due to travel insurance underwriters in trust, and earn commissions on the sales of travel insurance.
    1. How does obtaining this type of license impact my ability to sell to NY/HI residents? Obtaining an individual travel license in New York is required to sell to residents of New York, hold premiums paid by New York residents in trust, and earn commissions on those sales.  Likewise, Obtaining a Hawaii individual travel license is required to sell to residents of Hawaii, hold premiums paid by Hawaii residents in trust, and earn commissions on those sales.
  2. What is an Agency Travel License? An agency license is a license held by a business entity.
    1. How does obtaining this type of license impact my ability to sell to NY/HI residents? Generally, there is no requirement that a business entity have an agency license to offer travel protection. There is only the individual licensee requirement.  Having an agency license is appropriate for larger accounts with multiple reservationists booking a significant volume of New York or Hawaii resident travelers.  For larger accounts, InsureStays may require that an agency license be in place.
  3. What is a custom-branded microsite? A custom-branded micro-site is an online web-landing page provided by RentalGuardian at-no-charge to all account holders.  This page features information about your RentalGuardian programs along with an order form that enables your travelers to purchase directly from InsureStays, the licensed Agency and Supervising Entity.
  4. What if I am already licensed?
    1. New York residents: if you are a travel-licensed New York resident, no additional licensure is required by InsureStays for you to offer travel insurance to New York residents and earn full commissions on these sales.
    2. Hawaii residents: If you are a travel-licensed Hawaii resident, no additional licensure is required by InsureStays for you to offer travel insurance to Hawaii residents and earn full commissions on sales to residents.
    3. All other states: If you are already licensed in your home state that is not New York or Hawaii, you now need to obtain licensure in New York and/or Hawaii to sell travel protection, hold premiums in trust, and earn commissions on sales to residents of these states. Otherwise, you can be a referral partner and earn referral fees.
  5. How do I know what kind of license I have? You can contact your state’s department of insurance.  For nearly every state, a search of your license can be done easily by simply searching these keywords in your browser search engine of choice: [your home state] insurance license lookup and following the prompts.
  6. Where do I get more information about my license(s)?
    1. Go to the Department of Insurance website for your state of licensure. Or Search by these keywords in your browser search engine of choice: [your home state] insurance license lookup and follow the prompts.
  7. How often do I have to renew my travel license? Renewal periods vary by state; some states are as often as annual and some states are perpetual. For most states, travel licenses are renewed bi-annually. Generally, there is no test or new background check required to renew a travel license. You can renew and pay the renewal fee at nipr.com.
  8. What happens if I choose not to get licensed? As stated, as an authorized retailer of InsureStays, licensure is not required in 48 states and Washington D.C. You can still refer residents of New York and Hawaii to InsureStays.  You will receive a flat $10 per valid policy referral for residents of these states.
    1. How does this impact my ability to sell to NY/HI residents? Yes, as an unlicensed referral partner, you are not permitted to sell to nor is it permissible for you to earn commissions on sales of travel protection to residents of New York and Hawaii.
  9. Why are there differences in the rules just for New York and Hawaii? New York and Hawaii failed to adopt the Travel Retailer Model Legislation jointly developed and recommended by the United States Travel Insurance Association (USTIA), the National Council of Insurance Legislators (NCOIL), and NAIC (National Association of Insurance Commissioners aka all the DOIs). All other states have done so.
  10. How does this impact my referral fees? There is no impact on your compensation for sales of travel insurance to residents of 48 states and Washington DC.   You are only eligible to receive a flat referral fee ($10 per valid policy referral) for referrals of residents of New York and Hawaii.  You will receive flat referral fee payment of $10 per valid policy referred for sales to residents of New York and Hawaii. Purchase is still available for residents of New York and Hawaii on your custom-branded micro-site for direct purchase.
  11. What are the fees associated with licensing? Fees vary by state. For most states, the cost per license is less than $100.00.
  12. How do I know which option is best suited for my company? Getting licensed in your Home State, New York, and Hawaii is the most popular option for managers who think they will sell a lot to New York or Hawaii travelers. Being a referral partner is the easiest option and is optimal for PMCs who expect very little booking activity with residents of New York or Hawaii.
  13. What is the Impact on Coverage and Availability? There is no change in the Play Travel Protection policy coverage provisions, terms, conditions and availability.
  14. What is the Impact on Compensation? (Is the Change only if sales are to residents of NY and HI?) There is no impact on your compensation for sales to residents of 48 states and Washington DC. You are only eligible to receive a flat referral fee ($10 per referral) for referrals of residents of New York and Hawaii.
  15. How has the PROCESS for Sales to Residents of New York and Hawaii changed? The charge will be 7% of trip cost for standard travel protection for any New York and Hawaii residents; this includes API submissions. The current charge is 10.8% of trip cost for CFAR for any Hawaii residents; this includes API submissions. CFAR is not available to residents of New York. You will receive flat referral fee payment of $10 per valid policy referred for sales to residents of New York and Hawaii.  Purchase is still available for residents of New York and Hawaii on your custom-branded micro-site for direct purchase.
  16. How do I earn full commissions for sales to residents of New York and Hawaii? You must have travel insurance licensure in these states. Contact licensing@insurestays.com for analysis and assistance. This licensure is generally only advisable for PMCs booking lots of NY or HI residents.
  17. Will I experience any API issues? For your new Play Travel product configuration, sales are enabled to go through API. You should always check your API log.  API failures will be monitored by our team, but you are ultimately responsible for the data you submit.  For a tutorial, see https://help.rentalguardian.com/api-failures.
  18. What is an authorized Travel Retailer of InsureStays?  An authorized retailer of insureStays is a person or entity trained and certified to offer travel protection under the authority of Licensed Entity InsureStays, NPN 16269113. Click HERE to download our approved travel retailer training guide.