Here are some helpful TIPS for managers assisting travelers with filing a travel protection claim:
OPEN YOUR CLAIM. To open your claim, it's best to go online:
Claim link - https://playtravelprotection.com/start-a-claim/
DOCUMENTS FOR YOUR CLAIM. Below is a list of the documents to submit to Play Travel Nationwide to ensure your travelers hurricane claim is processed in a timely manner.
- Claim form, completed and signed;
- Trip Itinerary and Invoice with dates of travel and total trip cost;
- Proof of Trip Payment. Claims accepts credit card and/or bank statements and/or cancelled checks showing the front and back;
- Proof of Cancellation. A letter from Property Manager showing the cancellation date, penalties incurred and amount refunded; and
- A copy of the mandatory evacuation notice issued by the local government authorities during the impacted rental dates if requested.
Submit your initial claim via the online portal. You can also send additional supporting documentation to the Play Travel claims email – [email protected]
REQUEST UPDATES. For Claim updates – Contact Play Travel Nationwide claims at (833) 610-0736 or email [email protected]
- CLAIMS DESK HOURS OF OPERATION:
- Monday, Tuesday, Wednesday, Friday 8:30am-5:00pm (EST)
- Thursday 9:30am-5:00pm (EST)
BE PATIENT. Due to the large area of impact with storm Ian, there will be a large influx of claims all at one time. The claims team manager has enlisted "all hands on deck" for this event and has dozens of dedicated personnel at work on Ian claims. These personnel are located in numerous places around the country.
REMINDER! TRAVELERS HAVE INTERRUPTION & DELAY BENEFITS.
- Remind your travelers that they can still take part of their trip if the destination is accessible. While we are sad for the places that have sustained extensive damage, some destinations have sustained little or no damage.
- Travelers will be reimbursed for the portion of their trip impacted due to flight delays, mandatory evacuations, trip interruptions or temporary inaccessibility. For example, a traveler who has a 7 day trip protected and was delayed 36 hours can receive reimbursement for two sevenths of the trip amount.