Residency Disclosure

Terms, conditions, and exclusions (including for pre-existing conditions) apply. Travel protection plans purchased by US residents are offered, disseminated, and referred by authorized Travel Retailers of Sandhills Insurance Group, LLC, dba InsureStays, NPN 16269113, and administered by Coordinated Benefit Plans of Tampa, Florida.  Insurance benefits are underwritten by Nationwide Mutual of Columbus Ohio (NAIC #23779. Plans may not be available to residents of all countries, states, provinces and/or regions. Travel protection plans include insurance & non-insurance assistance services. Benefits may vary; for details, click for standard travel protection or for travel protection with Cancel For Any Reason benefits.

Purchase Disclosure

Insurance benefits for US residents are underwritten by Nationwide Mutual of Columbus, Ohio depending on your resident jurisdiction and plan chosen. Plans may not be available in all jurisdictions. Travel protection plans are distributed by Sandhills Insurance Group, LLC, dba InsureStays, NPN 16269113, (“InsureStays”) a licensed insurance agency/producer headquartered at 241 Willbrook Blvd., Suite A, Pawleys Island, South Carolina, 29585, holding resident and non-resident insurance agency licenses throughout the United States. InsureStays does business as InsureStays Insurance Agency, LLC in California and InsureStays Agency in Florida. Travel protection plans for US residents are administered by Coordinated Benefit Plans of Tampa, Florida. For questions regarding insurance benefits, terms, conditions and exclusions, contact InsureStays at [email protected] or phone (843) 286-5144, or by mail at 241 Willbrook Blvd., Suite A, Pawleys Island, SC 29585.

For questions about your purchased policy, call within U.S./Canada: (833) 610-0736 or for Outside U.S./Canada, call (843) 494-5909.  To open a claim against your purchased policy, you may call : (833) 610-0736 or for Outside U.S./Canada, call (843) 494-5909, email [email protected], or you may use the online claims portal at

Any non-insurance assistance services purchased are provided through On Call International. The total price for your travel protection plan includes a price of insurance and a price of noninsurance assistance services provided by On Call International. Except as expressly provided under your plan, you are responsible for charges you incur from third parties. Contact On Call International by phone at 833-425-5099 (within the United States and Canada) or collect at 603-952-2684 (From all other locations) or by email [email protected] or by mail at 11 Manor Pkwy, Salem, NH 03079.

This plan contains insurance benefits (which may include disability and/or health insurance benefits) that only apply during the covered trip. This optional coverage may duplicate coverage already provided by your personal auto, home, renter’s, health, life, personal liability, or other insurance policy or source of coverage but may be subject to different restrictions. You should review the terms of this policy with your existing coverage. If you have any questions about your current coverage, call your insurer/health plan or insurance agent/broker.

Travel Retailer is not licensed to sell insurance, and cannot answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. Unless licensed, travel retailers and their employees may provide general information about the insurance, including a description of coverage and price, but are not qualified/authorized to answer technical questions about terms, benefits, exclusions, and conditions of the insurance or evaluate the adequacy of existing coverage. Travel Retailer receives related compensation for various items, including marketing and referrals in connection with the travel protection plan. The purchase of travel insurance is not required in order to purchase any other product or service from the Travel Retailer.

California residents: InsureStays is doing business in California as InsureStays Insurance Agency, LLC, License # 0M14453. California offers a toll-free consumer hotline at 1-800- 927-4357.

New York residents: The licensed producer represents the insurer for purposes of the sale. Compensation paid to the producer may depend on the policy selected, or the producer's expenses, volume of business, or profitability. The purchaser may request and obtain information about the producer's compensation, except as otherwise provided by law.

Maryland residents: The purchase of travel insurance would make the travel insurance coverage primary to any other duplicate or similar coverage. The Commissioner may be contacted to file a complaint at: Maryland Insurance Administration, ATTN: Consumer Complaint Investigation Property/Casualty, 200 St. Paul Place, Suite 2700, Baltimore, MD 21202.