Hawaii Wildfires Alert

On August 9, the Governor of Hawaii issued an emergency declaration as wind-driven fires have prompted local evacuations and caused widespread damage to Maui and surrounding areas.

Standard Travel Protection programs respond to situations where the unit becomes inaccessible due to an emergency evacuation ordered by local or national authorities which prevents the policy holder from staying in the unit.  

Insured travelers should keep in mind the following:

  • Disinclination to travel and fear of travel are not covered by standard travel protection policies. 
  • Cancellations, delays, and early departures related to concerns about air quality are typically only covered where the pre-existing medical exclusion does not apply and where there is a directive not to travel / directive to depart the destination made to the specific traveler on the attending doctor’s letterhead.
  • If purchased, the additional Cancel for Any Reason Benefit (CFAR) benefit must be claimed at least 48 hours prior to the scheduled trip departure date.

Please consult your travel protection policy for complete coverage details, including terms, conditions, and exclusions. To speak with someone about your policy benefits, please contact the service and claims team at the phone number listed in your policy.  

To file a claim, 

US residents please visit https://playtravelprotection.com/start-a-claim/. For fastest service, we highly recommend the Digital Claim process - Just Text #Submit to 786-751-5020.

Residents of Canada, for fastest service, we highly recommend the Global excel online link.

For those in the affected area, you can stay up-to-date on shelter information, disaster resources, weather alerts, and safety tips, in English and in Spanish by downloading the FEMA app. Updates are also being shared on the Hawaii Emergency Management Agency's website.

You may also consider donating to the American Red Cross of Hawaii in support of relief efforts.

Sincerely, InsureStays and the Play Travel Protection Team