CORONAVIRUS GUIDANCE FOR TRAVEL RETAILERS

February 28, 2020

InsureStays COVID-19 Coronavirus Guidance for Property Managers – 3/16/2020


TRAVELERS BOOKING NOW  – Property Managers Response to Travelers Requesting Coverage

 Thank the traveler for their interest in purchasing Travel Protection.

  1. You can let them know that per the policy, triggers on standard travel protection for coverage include:
    1. Sickness or death of a Family Member or Traveling Companion as defined in policy;
    2. Sickness or death of a non-traveling Family Member as defined in policy;
    3. Traveler or a Traveling Companion being Quarantined within ten (10) days of departure or during your trip as defined in the policy.
    4. Job loss as defined in policy.
  2. Suggest that the traveler purchase CFAR, if they are within 14 days of their 0riginal date of booking.
  3. Tell the travelers that as an unlicensed authorized retailer, you are not permitted to answer detailed coverage questions.
     

TRAVELERS ALREADY BOOKED – Property Managers Response to Covered Travelers Requesting Rebooking, Cancellation or Refund 

  1. Thank the traveler for their purchase of Travel Protection.
  2. If the traveler has standard travel protection, you can inform the traveler that they can keep their coverage if they are modifying their booking with you to a future date.

Nationwide® has approved modifications for those affected by COVID-19 up to 18 (eighteen) months from the scheduled trip departure date (the day the traveler leaves for their destination).

  1. If within the free-look period, you should refund timely the full premium paid by those travelers requesting a premium refund.
  2. Travelers wanting to file a claim should contact the program claim phone number.
  3. If the traveler has CFAR, the traveler can keep their coverage if they are modifying their booking with you to a future date due to COVID-19, up to 18 (eighteen) months from the scheduled trip departure date. Otherwise, the traveler should file a claim.


PROPERTY MANAGERS & RETAILERS – Guidance from InsureStays

Policy triggers that may still apply for standard travel protection include:

  1. Sickness or death of a Family Member or Traveling Companion as defined in policy;
  2. Sickness or death of a non-traveling Family Member as defined in policy;
  3. Traveler or a Traveling Companion being Quarantined within ten (10) days of departure or during your trip as defined in the policy.

As an authorized retailer of InsureStays, you are not permitted to make detailed explanations of coverage provisions, terms, or conditions.

Property Managers should offer the CFAR Product.

  • Cancel For Any Reason benefit pays 60% of booking cost,
  • Cancel For Any Reason coverage must be purchased within 2 weeks of booking.
  • Cancel For Any Reason benefits must be claimed at least 48 hours prior to arrival date.
  • Cancel for Any Reason retail charge is 9.8% of Booking Total.

Property Managers and other Travel Retailers of InsureStays should be mindful of the following directives when responding to inquiries from travelers:

  1. Refrain from making detailed coverage explanations.
  2. Recommend that the guest consider purchasing Play Travel CFAR where the guest can cancel for any reason and receive up to 60% of the booking deposit back. See your RentalGuardian custom micro-site or https://insurestays.com/ptnw_cfar/ for details; note excluded states!
  3. Honor free-look provisions; InsureStays will honor premium refunds directed by property managers related to free-look provisions.

 * If  you don’t currently have the CFAR  product, your sales rep can help you add this product to your RentalGuardian account!  Just call (888) 885-5550 for assistance!

See the most current detailed InsureStays Coronavirus blog entries at our StayFeed: https://insurestays.com/stay-feed/.