Your rights include the following:
- Right to access, rectification, and erasure:
- You may have the right to access the Personal Information that we hold about you and to request that we correct, amend, or delete it if it is inaccurate or processed unlawfully. These access rights may not apply in some cases, including where providing access is unreasonably burdensome or expensive under the circumstances or where it would violate the rights of someone other than the individual requesting access. If you would like to request access to, correction, amendment, or deletion of your Personal Information, you can submit a written request to the contact information provided above. We may request specific information from you to confirm your identity.
- Right to restriction of processing:
- You have the right to “block” or suppress processing of your personal information in certain circumstances, for example where you think that the personal information we hold about you may be inaccurate or where you think that we no longer need to process your personal information.
- Right to data portability:
- You have the right to data portability in certain circumstances, which allows you to obtain and reuse your personal information for your own purposes across different services thus allowing you to move, copy or transfer your personal information easily from our IT environment to another third party in a safe and secure way.
- Right to object:
- You have the right to object to the processing of your information in certain circumstances including where your information is used for direct marketing and for purposes of scientific/historical research and statistics. Please see the Marketing section for more information.
- Right to withdraw consent at any time:
- Where you have provided consent to the processing of your information (for example, to the processing of your medical/health information), you have the right to withdraw your consent at any time. If you withdraw your consent we may not be able to provide certain products and services to you. If you wish to withdraw this consent please email us at stayinfo@insurestays.com and we will act on this instruction as soon as we can.
- Right not to be subject to automated-decision making:
- As we use systems which make decisions based on automated processing of your information, you have the right to obtain human intervention, express your point of view and to obtain an explanation of the decision and challenge it.
- Right to lodge a complaint:
- You can make any of the requests set out above, or file a complaint about how we have handled your information. Please do not hesitate to contact us using the contact details provided above to ensure that it is resolved without delay. Please note that in some cases we may not be able to comply with a request you have made for reasons such as our own obligations to comply with other legal or regulatory requirements. However, we intend to respond to any request or complaint you make and if we can’t comply with your request, we will tell you why.
- In addition, UK residents have the right to lodge a complaint with the UK’s Information Supervisory Authority (the Information Commissioner’s Officer – “ICO”) where you believe that your information has not been processed in accordance with the relevant legislation and regulatory requirements. More information can be found on the ICO’s website:https://ico.org.uk/
- NOTICE REGARDING THE PERSONAL INFORMATION OF EU RESIDENTS
- Any complaint or dispute about how we handle EU Personal Information should be directed to the contact information provided in this privacy policy. If we are unable to reach a mutually satisfactory resolution for such complaint or dispute, we will cooperate with the dispute resolution procedures administered by the European Data Protection Authorities (DPA). We commit to cooperate with EU DPAs and respect the advice given by such authorities with regard to human resources data transferred from the EU in the context of any employment relationships. With respect to such EU Personal Information, we are subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC).
- Under certain limited conditions, by providing notice to us, you may invoke binding arbitration regarding certain residual claims about EU Personal Information before a Privacy Shield Panel. Such procedure is in accordance with the rules established under the Privacy Shield. We are subject to the investigatory and enforcement powers of the FTC for EU Personal Information. We participate in the American Arbitration Association dispute resolution program (adr.org).
- NOTICE TO RESIDENTS OF ARIZONA, CALIFORNIA, CONNECTICUT, GEORGIA, ILLINOIS, MAINE, MINNESOTA, MONTANA, NEVADA, NEW JERSEY, NORTH CAROLINA, OREGON, or VIRGINIA
- You have the right to access and correct the personal information that we have collected from or about you. To do so, simply contact InsureStays’ customer service department. If you’d like to correct information that you provided to us, our representative will make the appropriate adjustments to InsureStays’s records. If you wish to correct personal information provided to InsureStays by a third party (such as a claims reporting agency) the representative will provide you with the applicable third party’s contact information.
Upon the request of residents of other states, we will take reasonable steps to verify the accuracy of the personal information in our records.