Hurricane Florence Guidance for Property Managers

Property Managers booking stays to East Coast destinations or otherwise impacted by Hurricane Florence should remember the following:

  • Florence became a foreseeable event September 1, 2018.  For standard travel insurance coverage to apply, the coverage must have been purchased prior to this date.
  • Should destinations be made uninhabitable or unreachable due to local ordinance, road closure or mandatory evacuations that result from Hurricane Florence, affected travelers may be covered, provided that they purchased coverage prior to September 1, 2018.
  • Do not direct travelers wanting to file a claim to RentalGuardian.com or InsureStays; instead, direct them to the Insurer-provided contact numbers.
  • Below are the appropriate numbers for travelers to call to file a claim:

Berkshire Hathaway Vacation Protection –

  • 24/7 Emergency Travel Assistance
    • U.S./Canada: 1 (844) 716-8413 (24 hours, 7 days a week, 365 days)
    • Outside U.S./Canada: 001 (715) 303-6365 (by calling collect)
  • Claims questions:
    • 1 (855) 487-1745 (5am-11pm CST 7 days a week)
  • Policy & Coverage questions:
    • 1 (844) 716-8413 (24 hours, 7 days a week, 365 days)

Play Travel Protection underwritten by Nationwide®:

  • 24/7 Emergency Assistance:
    • Within U.S./Canada: (833) 425-5099
    • Outside U.S./Canada: (603) 952-2684
  • Claims questions:
    • Within U.S./Canada: (833) 610-0736
    • Outside U.S./Canada: (843) 494-5909
  • Policy & Coverage questions:
    • Within U.S./Canada: (833) 610-0736
    • Outside U.S./Canada: (843) 494-5909

Save the list of service numbers to your browser bar / favorites:https://insurestays.com/travel-protection-contact-numbers/

Property Managers needing support, guidance and assistance are welcome to call us or email us:

  • InsureStays (843) 286-5144; email stayinfo@insurestays.com
  • RentalGuardian.com (888) 885-5550; email support@rentalguardian.com

 

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