Hurricane Lane Guidance for Property Managers

Property Managers booking stays to Hawaii destinations or otherwise impacted by Hurricane Lane should remember the following:

Lane became a foreseeable event August 15, 2018. For standard travel insurance coverage to apply, the coverage must have been purchased prior to this date.
Should destinations be made uninhabitable or unreachable due to local ordinance, road closure or mandatory evacuations that result from Hurricane Lane, affected travelers may be covered, provided that they purchased coverage prior to August 15, 2018.
Do not direct travelers wanting to file a claim to RentalGuardian.com or InsureStays; instead, direct them to the Insurer-provided contact numbers.
Below are the appropriate numbers for travelers to call to file a claim:

Berkshire Hathaway Vacation Protection –

24/7 Emergency Travel Assistance
- U.S./Canada: 1 (844) 716-8413 (24 hours, 7 days a week, 365 days)
- Outside U.S./Canada: 001 (715) 303-6365 (by calling collect)
Claims questions:
- 1 (855) 487-1745 (5am-11pm CST 7 days a week)
Policy & Coverage questions:
- 1 (844) 716-8413 (24 hours, 7 days a week, 365 days)

Play Travel Protection underwritten by Nationwide®:

24/7 Emergency Assistance:
- Within U.S./Canada: (833) 425-5099
- Outside U.S./Canada: (603) 952-2684
Claims questions:
- Within U.S./Canada: (833) 610-0736
- Outside U.S./Canada: (843) 494-5909
Policy & Coverage questions:
- Within U.S./Canada: (833) 610-0736
- Outside U.S./Canada: (843) 494-5909

Save the list of service numbers to your browser bar / favorites:https://insurestays.com/travel-protection-contact-numbers/

Property Managers needing support, guidance and assistance are welcome to call us or email us: